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Terms & Conditions

Pinksumo.com respects the privacy of our users and has developed this Privacy Policy to demonstrate its commitment to protecting your privacy. This Privacy Policy is intended to describe for you, as an individual who is a user of Pinksumo.com, the information we collect, how that information may be used, with whom it may be shared, and your choices about such uses and disclosures.

 

Information we collect about you

 

If you have bought something from us we will have your email address, phone number, address and credit card details. If you choose to deliver the items to a third-party (such as a friend) we will have their name and address. Information is only used to help us deliver the parcels and contact you. You may also optionally decide whether to receive our newsletters and special offers or not.

 

We also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We also collect information of a general nature about how many ‘hits’ our website gets. And we monitor the site traffic patterns to help to tell us which areas of the site are being visited more than others. We do not track individual users pathways through the site. Our site also uses ‘cookies’

 

Cookies

 

In order to improve our service we may use a device known as ‘cookie.’ Cookies are a means by which information relating to your Internet activity (such as whether you have visited Pinksumo.com before) is recorded on your hard drive and used by us to improve the services available to you. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you choose to decline cookies, please note that you may not be able to sign in or use some of the interactive features offered on our website.

 

How we use this information

 

Information is kept securely in accordance with our internal security policy and may be used to:

 

Process and deliver your order

Provide customer support services to you

Provide you with an up to date, efficient, and reliable service

Help prevent fraud (e.g., we may check credit card details with our credit agency, who may keep a record of that information, and reserve the right to refuse orders on that basis.)

Verify your age, in the event you are purchasing age-restricted products.

Open and run your Pinksumo customer account

Provide a more personal shopping experience.

By making an order and/or submitting your data to us you agree to this use.

 

Who else sees your information?

 

In order to complete your order we may need to disclose some of your information to our delivery partners including Royal Mail, Parcel Line and their affiliates.

 

Data security

 

Your safety is guaranteed here at Pinksumo.com as we use the latest security measures to protect your details when you shop with us. We use 128-bit- SSL Software to encrypt your credit/debit card information when you place an order on our secure server, which means that only we are able to decrypt the information in order to process your transaction.

 

Your concerns

 

If you have any questions or comments about privacy or the Pinksumo privacy policy, or if you already have submitted information that you do not wish us to have of if you think that Pinksumo has cookies or data about you that you don’t want us to use or that is incorrect, please contact us by email at (info@pinksumo.com) and the information will be corrected as soon as possible or removed from our database as you request.

 

Delivery Charges

 

Standard Delivery Service: £3.95

 

Orders sent via our standard delivery service usually arrive within 1 to 4 days. All orders placed before 2pm are dispatched from our warehouse the same day via Royal Mail 1st class. We would ask you to wait 5 working days before contact our customer service team for assistance if your parcel has not arrived yet.

 

Premium Delivery Service: £6.95

 

Our premium delivery option guarantees next working day delivery for orders placed before 2pm Mon – Fri, and that are being delivered to a U.K Mainland address. On Fridays ‘Next Day’ means Monday. We use Royal Mail Special Delivery for this service.

 

International Orders: £7.95 - £9.95*

 

Orders within the EU are sent by Royal Mail at a cost of £7.95. They take between 2 and 6 days to be delivered. Orders to the rest of the world are sent using Air Mail at a flat rate cost of £9.95. These orders take between 3 to 10 days to be delivered.

 

Returns Policy

 

We at Pink Sumo believe that you will be over the moon with your product, however there may be an occasion where you feel it necessary to return an item. We aim to keep this process as “stress free” and as simple as possible. If the item you have ordered is faulty, defective or you’ve had a change of heart(it happens) you must return it to us unused and in its original condition within 30 days for a prompt replacement, exchange or refund.

 

So how do I return an item? Simply contact us by email (returns@pinksumo.com) and we will issue you with a RAC (Returns Authorisations Code.) You must obtain a RAC before sending anything back to us or we will not be able to process your return. If you find this process a little too impersonal, you could always give our team a call on…… and one of our sumos will be happy to help.

 

Faulty Products

 

If you return an item because of an error on our part, or it is defective, we will happily refund your costs in returning it to us. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs. You are responsible for any other service provided to you in connection with your purchase, e.g. gift wrapping. The item(s) must be returned within 30 days of purchase.

 

Unwanted Products

 

Our policy at Pink Sumo is to ensure that you are satisfied with every order you place with us. If you have a change of heart or are unhappy with an item, you can return it to us within 30 days, with the despatch note, ensuring the product is unused, and in perfect, re-saleable condition (including product packaging , instructions, etc), otherwise we will not be able to refund you. You are responsible for any other service provided to you in connection with your purchase, e.g. gift wrapping and delivery charge. Please note that the cost of returning the item(s) as a result of a change of heart must be borne by you. Certain Products are excluded from this returns policy, including any food/perishable items, personalised products or those made to order. You will also be responsible for the returned products until they reach us.

 

By law, consumers in the European Union have the right to cancel a contract for the purchase of an item within seven working days of the day after receipt of the order. If you wish to cancel your order under the DSRs (European Distance Selling Regulations) we ask you to please notify or Customer Service team quoting your name and order number.

 

This does not affect your statutory rights.

 

*Please note, some items are subject to surplus delivery charges due to heavy weights